Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE AND ACCESS CAREFULLY.
By accessing and/or using our services and our website, you agree to be bound by the terms and conditions described herein and all terms and conditions incorporated by reference. If you do not agree to all of these terms and conditions, do not use our services and our website.
Use of our Services and Site by the user (“You”, “Your”, “User” and “Customers”) is subject to the terms and conditions contained herein.
Welcome to www.naawahealth.com, www.naawa.in and www.naawa.health (“our Site”), our Site is owned and operated by Naawa Health Solutions Private Limited (“Naawa”). The website and the web portal are together referred to as Platform. You may be accessing our Site from a computer, tablet or mobile phone device (through website, for example) and these Terms of Use govern Your use of our Site and Your conduct, regardless of the means of access. You may also be using our Services and these Terms of Use also govern Your use of the Services. The Platform is only to be used for Your personal, non-commercial use and information. Your use of the Services and features of the Platform shall be governed by these Terms and Conditions (hereinafter “Terms of Use”) along with the Privacy Policy (together “Policies”) as modified and amended from time to time. This Terms of Use sets forth the legally binding terms and conditions for Your use of the website at www.naawahealth.com, www.naawa.in and www.naawa.health.
By mere accessing or using the Platform, You are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether You have read the same or not.
These policies are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and are on ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being an electronic record are generated by a computer system and do not require any physical digital signatures.
Naawa shall not be held accountable for any losses incurred as a result of any failure of service, mistake, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. There is no intent for our Site to be used in a court of law.
ACCESSING, BROWSING OR OTHERWISE USING OUR SERVICES AND THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS TERMS OF USE, SO PLEASE READ THIS CAREFULLY BEFORE PROCEEDING.
1. ACKNOWLEDGEMENT AND UNCONDITIONAL ACCEPTANCE
You hereby agree, acknowledge and accept the use of our Site and the services offered including personalized health plans, fitness plans, nutrition plans (“Services”) and other related services through our Site as per the specifications, listed by the Naawa.
2. PRIVACY PRACTICES
We suggest to review our Privacy Policy, which also governs Your visit to www.naawahealth.com, www.naawa.in and www.naawa.health to understand our practices. The personal information / data provided to us by You during the course of visit and usage of our Site will be treated as strictly confidential and in accordance with the Privacy Policies and applicable laws and regulations. As a company, we strive to ensure that Your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern Your visit and use of the Site. Your continued use of our Services and the Site implies that You have read and accepted the Privacy Policy and agree to be bound by its terms and conditions.
3. ONLINE SERVICES
3.1. Accessibility of services:
You are responsible for Your devices and accounts. You are responsible for any devices, software and services needed to use the online services. Naawa does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for Your use of the online services, including when we communicate with You by text, email or other means that You choose. You may only use the online services with devices that You own or control and using only the authorized operating system.
3.2. With regards to the services offered by our Site:
The content of Naawa/our Site/social media, including without limitation, text, audio, video, photographs, illustrations, graphics and other visuals (“Content”), is for informational purposes only. The Content does not constitute/substitute professional medical advice, diagnosis, treatment or recommendations of any kind.
You should always seek the advice of your qualified healthcare professionals with any queries or concerns you may have regarding your individual needs and any medical conditions. You agree that you will not under any circumstances disregard any professional medical advice or delay in seeking such advice in reliance on any content provided on or through the website/ social media. Reliance on any such Content is solely at your own risk.
Results may vary based on each member’s physical health, diet and exercise, an adherence to Naawa’s health programmes. Naawa does not guarantee the results of the programmes.
If you have not been physically active for more than 1 (one) year, or if you have any medical history that may put you at risk, including, without limitation, one or more the following conditions, you are required to seek approval from a qualified health care practitioner prior to using the Services and your results can vary in case of following conditions:
1. Heart disease
2. High blood pressure
3. Family history of high blood pressure or heart disease
4. Chest pain caused by previous exercise
5. Dizziness or loss of consciousness caused by previous exercise
6. Bone or joint problems
7. Diabetes, high cholesterol, obesity
8. Arthritis
9. Smoking/Alcohol Consumption
10. Sedentary lifestyle
11. Lactating (upto 6 months)
12. Kidney disease
13. Irritable Bowel Syndrome
You should discontinue the wellness plan/fitness plans in cases where it causes pain or severe discomfort, and should consult a medical expert prior to returning to exercise in such cases. We reserve the right to deny you access to the Services for any reason or no reason, including if we determine, in our sole discretion, that you have certain medical conditions.
Naawa provides a marketplace to the nutritionist and the customer and Naawa is not responsible for any legal issues between the two parties. Naawa is not responsible for the results or medical consequences.
Naawa provides the pause facility in limited plans and the information and feature is explained or mentioned while selling the plan and not available on all plans/services.
3.3. Refund
At Naawa Health, we are dedicated to the satisfaction and well-being of our clients. Recognizing that circumstances may lead you to reconsider your purchase, we offer a comprehensive refund policy for those looking to cancel their nutrition plan within a specified period.
Naawa will also make a refund in the event that you have paid twice for your health plan or the same is suspended or terminated by Naawa for reasons not attributable to You.
Eligibility for Refunds:
Clients are entitled to request a full refund within 15 days of purchasing any nutrition plan from Naawa Health.
To initiate a refund, clients must email our support team at refunds@naawa.in with specific details regarding their purchase and the reason for the refund.
Information Required for Refund Request:
When requesting a refund, please include the following details in your email to ensure swift processing:
· Name
· Plan Name (Weight Management/Diabetes Management/Hypertension Management)
· Plan Duration
· Plan Start Date
· Bank Account Number
· IFSC Code
· Bank and Branch Name
This information is crucial for processing your refund to the bank account you specify.
Refund Calculation:
A full refund will be issued minus an initial consultation charge, which amounts to 30% of the total plan cost. This deduction is to cover the initial plan creation efforts and other preparatory work by our team.
Refund Calculation:
A full refund will be issued minus an initial consultation charge, which amounts to 30% of the total plan cost. This deduction is to cover the initial plan creation efforts and other preparatory work by our team.
Refund Calculation Example:
For a 6-month nutrition plan purchased at ₹9,000, the refund calculation if cancelled within the 15-day period would be as follows:
Total cost of the plan : 9,000 - Initial consultation charge (30%): -2,700 = Total refund amount :6,300
Refund Processing:
Refunds will be credited to the original payment method or the bank account details provided in your refund request email within 15 days from the date we receive all required bank account details.
Important: The 15-day refund processing timeline begins only upon receipt of your complete bank account details, not from the initial refund request email. However, your refund request will still be considered valid if the initial email is sent within 15 days of the plan purchase, even if the bank account details are provided later.
You are not eligible for refund after 15 days of making the payment for your plan. In the event that this Terms of Use expires or is terminated, no portion of any payments of any kind whatsoever previously provided hereunder shall be owed or be repayable or refunded to the user.
Naawa Health reserves the right to amend this refund policy at any time without prior notice
3.4. Regarding the cost of the plans:
Naawa sets its own prices for the programmes and has the right to levy any applicable taxes or charges at any time at its sole discretion. It is hereby clarified that certain promotional benefits may not apply to your plan and the final call shall at times vest with Naawa.
3.5. Unsolicited Ideas:
According to our policy, Naawa does not review suggestions that were not specifically requested. Although we value Your interest in Naawa, we are unable to evaluate suggestion submitted from outside our system at this time. You hereby release Naawa and its consultants/employees/associates from any and all claims arising out of their consideration, use or development of any product, design, concept, or other materials similar to, or identical to, Your submission, whether such consideration, use, or development occurs now or in the future.
4. YOUR INFORMATION
Our Services and this Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. Naawa or its consultants/employees /associates do not knowingly collect information from minors. You acknowledge that the information You provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
If You are accessing, browsing and using the Site on someone else’s behalf; You represent that You have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, You agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature.
Naawa will collect personal information from You, which includes Your first and last name, address, mobile number(s), medical history, weight, height or any other information, and You knowingly provide us with this information. This will generally occur when You either:
- Purchase any of our Naawa programmes
- Sign up for a call back
- Subscribe to our mailing list
In case You don’t want to receive any communication from us, You could opt-out by sending an email to optout@naawa.in with Your mobile number.
The information, photo, image, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us (“User Content”), are entirely Your responsibility and Naawa will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as Yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Naawa shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. Naawa does not endorse or control the User Content transmitted or posted on the Site by You and therefore, accuracy, integrity or quality of User Content is not guaranteed by Naawa. You understand that by using the Site, You may be exposed to User Content that is offensive, indecent or objectionable to You. Under no circumstances will Naawa be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by You as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against Naawa for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
You hereby acknowledge that Naawa has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, Naawa has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
5. SERVICES/SERVICE INFORMATION
Naawa attempts to be as accurate as possible in the description of the Services on our Site. However, Naawa does not warrant that the Services description, information or other content on the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The services pictures are indicative and may not match the actual Services. Naawa may exercise this right on a case-by-case basis. All descriptions of services or services pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Services at any time.
Naawa reserves the right to but are not obligated, to limit the sales of our Services or Services to any person, geographic region or jurisdiction, correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the Services.
The user hereby agrees and understands that Naawa is only a website assisting in coordinating the user select the Service. Naawa operates its business transactions through its website in a highly prolific manner.
In case any Services availed is not suitable, please note that Naawa is in no manner responsible for any side-effects. You should carefully read the individual terms and conditions in relation to the Services and consult a specialist before the use of the same.
Additionally, Naawa has complete control over the information transferred to it with respect to the communication feature available on Naawa’s online portal which the users may to use while accessing, browsing the portal. However, any misconduct on the part of the User shall lead to violations of this Terms of Use and stricter actions shall be implemented as per Naawa’s policy.
Without prejudice to the above, Naawa makes no representation or warranty that:
- The Services will meet the user’s requirements; and
- The Services will be uninterrupted, timely, secure or error-free.
6. ACCEPTABLE USES AND RESTRICTIONS FOR THE ONLINE SERVICES
With respect to the online services (which includes content), You may not, and may not allow third parties, to:
- Use the online services for any purpose that is unlawful or prohibited by these terms.
- Delete or change any copyright, trademark, or other proprietary notices.
- Attempt to obtain ownership or title to the online services, including the content.
- Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner.
- Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services.
- Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services.
- Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations under applicable law.
- Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers.
- Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, systems network or any user accounts associated with the online services.
7. THIRD PARTY SERVICES
The online services may link to or allow You to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that You should review and understand before using them. Naawa does not endorse and is not associated with any of these third party services. Naawa and any of its employees have no responsibility for any loss or damages arising from or related to these third party services.
References on the Site to any names, marks, products/services or products/services of third parties or hypertext links to third party sites or information are provided solely as a convenience to You. This does not in any way constitute or imply Naawa endorsement, sponsorship or recommendation of the third party, information, products/services or service or any association and relationship between Naawa and those third parties.
8. LIMITED LICENSE
Subject to Your compliance with these Conditions of Use, Naawa grants You a personal, non-exclusive, non-transferrable and limited licence to access and make non-commercial personal use of this website. However, the same shall not construe any license to download (other than page caching) or modify any content, or any portion thereof, except with express written consent of Naawa. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any services listings, descriptions, prices, offers and discounts; any derivative use of this website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. Naawa reserves it’s rights in respect of the Content and any other materials made available on the Site from time to time.
You may not be permitted to frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, graphics, logos, videos, text, page layout, or form) of Naawa without express written consent of Naawa. You may not be permitted to use any Meta tags or any other “hidden text” for utilising contents of Naawa or trademarks without the express written consent of Naawa and / or its affiliates, as may be applicable. Any unauthorised use terminates the permission or license granted by Naawa to access and use the Website. Any use of logos, proprietary graphic and materials subject to intellectual property Rights and applicable laws is strictly not permissible.
9. LIMITATIONS ON LIABILITY AND DISCLAIMERS
Neither naawa nor its employees will be liable for any direct or indirect lost profits or lost business damage, special, indirect, consequential, exemplary or incidental damages, including lost data, personal injury, or property damage related to or arising out of the online services. Nothing in this section is intended to limit Naawa’s liability for damages to the extent caused by Naawa’s own negligence, gross negligence or intentional or unlawful misconduct. Additionally, nothing in this section is intended to limit or alter your rights as a consumer that cannot be limited or altered under applicable laws. Naawa reserves all legal rights to recover damages or other compensation under these terms or as allowed by law.
You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the site, termination of your use of the site is your sole remedy. We have no other obligation, liability, or responsibility to you.
This disclaimer constitutes an essential part of this Terms of Use.
10. MODIFICATIONS
These Conditions of Use are subject to modifications at any time, without prior notice. Naawa reserves its rights to carry out such modifications from time to time. It shall be the sole responsibility of the user/s to update themselves with such modifications to the conditions of use. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Site following the modifications to the Terms of Use and Policies constitutes Your acceptance of the modified Terms of Use and Policies whether or not You have read them. For this reason, You should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to Your use of the Site.
For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.
11. COMPLIANCE REQUIREMENTS
Every user of the Site shall comply with all the applicable laws, including but not limited to the Information Technology Act, 2000, Income Tax Act, 1961, and shall include any amendments, notifications under any acts and rules thereof under the aforesaid enactments applicable for using Site or purchasing any service through the Site.
12. PAYMENT POLICY
Payment is an integral part of an online ordering experience. All payments shall be collected through secured payment options.
Naawa accepts payment options such as Credit Cards, Debit Cards, Net-Banking, wallets, UPI, etc. as determined by Naawa from time to time.
All payments for purchases made by You on the Sites shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by the Naawa, You will be sent a notification by E-Mail on Your registered e-mail address provided to Naawa and/or by SMS/WhatsApp on Your registered mobile number provided to Naawa confirming receipt of Your purchase.
13. GOVERNING LAW AND JURISDICTION
The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Mumbai shall have exclusive jurisdiction.
14. INDEMNITY
You agree to indemnify and hold harmless Naawa including affiliates, directors, officers, agents, shareholders and partners from and against all actions, proceedings, claims, losses, damages and costs (including attorney fees) and other expenses suffered or incurred due to or attributable to or arising out of (i) violation of any applicable law (ii) breach of any representations, warranties or covenants of the User (iii) breach of the policies, guidelines and conditions of Naawa’s service or Additional Terms or these Terms or Privacy Policy (including any modifications or additional notifications or instructions); (iv) infringement of any third party rights. This Clause survives the termination of these Terms.
15. CONTACT INFORMATION
Please feel free to contact us with any comments, questions or suggestions You might have regarding the information described in the Site.
You may contact us at: contact@naawa.in
16. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer to address any discrepancies and grievances You may have with respect to Your Information with Naawa. The Grievance Officer will redress Your grievances expeditiously.
Name: Yogendra Patel
Contact Number: +91 99870 29765
Email ID: complaints@naawa.in
Privacy Policy
PLEAE READ THE FOLLOWING PRIVACY STATEMENT CAREFULLY
The following privacy policy and terms and conditions apply to the www.naawahealth.com, www.naawa.in and www.naawa.health (the “Site”).
If you do not wish to be bound by these privacy policies and the terms and conditions then you should not access this site. Access of this site by you shall be deemed to be your acceptance of these terms and conditions.
“We”, “Us”, “Naawa”, “Our” refers to Naawa Health Solutions Private Limited.
Naawa is committed to protecting the privacy of personal information you may provide us on this Website (the Site). We believe it is important for you to know how We treat your personal information. The terms of this Privacy Policy apply to all users of this Site. If you do not agree with the terms of this Privacy Policy, you should immediately cease the use of this Site.
Naawa adheres to the stringent principles governing its operations as a multi-chain hospitality sector regulated by the provisions of the Companies Act, 2013 and any other law in force for the time being. We are committed to safeguard your privacy. This privacy policy (“Privacy Policy”) provides the practices and policies applicable to Naawa for handling of or dealing in Personal Information (as defined hereinafter), including Sensitive Personal Data or Information (as defined below) that is lawfully collected by Naawa.
We are committed to safeguarding the privacy of the Personal Information that We collect, possess, use, process, record, store, transfer, disclose, deal, handle and receive, by and on behalf of Our employees and customers while rendering Services (as defined hereinafter) through or outside of Our Site. Accordingly, set out below is Our Privacy Policy, pursuant to Rule 3(1)(a) of the IT Intermediary Rules (as defined hereinafter), setting out how We intend to safeguard such personal information received and used by Us as aforesaid. This is in compliance with the prevailing Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”) as may be amended from time to time. This is an electronic record under the IT Act, is generated by a computer system, and does not require any physical or digital signatures.
1. GENERAL DEFINITIONS
All words and expressions used and not defined in this document but defined in the Act or the Rules shall have the meaning respectively assigned to them in the Act or the Rules. Reference to “you” or “your” in this Privacy Policy refers to any natural person (including the consultants/employees of Naawa) who provides to Naawa any Personal Information (PI) or Sensitive Personal Data and Information (SPDI) or any user(s) of Naawa’s Site, whether or not, you avail the Services offered by Naawa.
“Act” shall mean the Information Technology Act, 2000 and Rules thereunder as amended from time to time.
“Information” shall mean and include Personal Information and Sensitive Personal Data and Information as may be collected by Naawa. This Information may include but not be limited to information such as your device’s IP address and location, device name and version, operating system type and version, language preferences, information you search for in our Mobile Application, access times and dates, and other statistics.
“Personal Information (PI)” shall have the same meaning as under Rule 2 (i) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time and shall include any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Your name, gender, address, phone number, email address, user name, occupation, password, date of birth, billing and credit card information, bank account details, order history, feedback, IP address and location, digital device name, type and configuration, details relating to your download of publications via the service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which you accessed the Site, demographic information or opinions, registration or profile information sent to Us by connected services such as social media handles as may be authorized by you, search contact book if consented by the user and other such detail relating to the above as provided to Naawa; or any of the information received under the above by Naawa for collecting, receiving, possessing, using, processing, recording, storing, transferring, dealing, handling and disclosing under lawful contract or otherwise, collectively referred to as “Personal Information”.
“Rules” shall mean the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time.
“Sensitive Personal Data and Information (SPDI)” shall mean and include information under Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time.
“Services” for the purpose of this Privacy Policy shall mean any person who by way of registration has sought or in any manner has requested the services of Naawa.
We take reasonable precautions to secure your Personal information. We have implemented technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information.
2. COLLECTION OF INFORMATION
This Policy does not apply to any information that you may disclose publicly, and which is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force and such information shall not be regarded as Personal Information for the purposes of this Policy. Further, your Personal Information shall not be disclosed to any third person unless the said third person is required to have the Personal Information of you to provide required the Services to you and/or with your permission and/or to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the terms and conditions of use of the Site or to defend against legal claims and special circumstances such as compliance with the rules of any stock exchange, subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure. We share your information with advertisers on an aggregate basis only.
Further, any information disclosed by you to any service provider or trader or any third party that you connect with through the Site, Naawa shall not be responsible and/or liable to treat the same as the Personal Information to be protected by Naawa.
You are providing your consent by providing your Information (as defined hereinabove) to Naawa (“Consent”) with respect to the purpose of usage of such Information as provided below (“Purpose”). You hereby state that you are aware of the:
i. fact that the Personal Information is being collected;
ii. contents and/or type of Personal Information which is being collected;
iii. purpose for which the Personal Information is being collected;
iv. intended recipients of the Personal Information; and
v. name and address of the agency that is collecting the Personal Information and retaining the same.
All the above Information is collected for the following Purpose:
i. better servicing and account maintenance;
ii. to seek your feedback or to contact you in relation to those Services;
iii. making the offerings more relevant to the you and your desires ensuring no spam mails go through;
iv. keeping track of the transactions, to help in case of any dispute situations; dealing with enquiries, requests or complaints and other customer care related activities; and all other general administrative and business purposes; marketing products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
v. to effectively administer and fulfil Our obligations under any agreement (if any) We may have with you;
vi. maintenance of internal employee databases in accordance with applicable data privacy and labour laws, and the provision of benefits to the employees, including but not limited to provision of group insurance policies, and the monitoring of certain kinds of employee activity;
vii. record keeping and other general administrative and Services related processes;
viii. ensuring the safety and protection of the rights or property of Naawa or its business;
ix. complying with applicable legal requirements in India including but not limited to governmental reporting, etc. and fulfilling statutory/legal obligations as a service provider under applicable laws, and adhering to judicial or administrative orders, compliance with laws;
x. monitoring or recording of certain calls, chats and other interactions as described hereinbelow;
xi. while conducting daily business/operations such Personal Information may be provided to affiliates and group companies, certain levels of employees/staff of Naawa and third person’s for the purpose of processing such Personal Information for or on Our behalf including but not limited to helping Us to perform statistical analysis, send you email or postal mail, provide clients and/or prospective clients the support/support services, arrange for deliveries of programs, information, and services, etc.;
xii. operating the Site, improving the content of Our Site to offer you better Services and to ensure that content from Our Site is presented in the most effective manner for you; and in connection with the business of Naawa.
To collect the Information, We shall use channels such as physical forms, call centre, Site (including cookies), emails, promotional offers, surveys and mailers. Participation in some of these channels is optional but you may be required to provide your Information in order to participate. We are not liable to verify the authenticity or accuracy of any Information We collect from you.
From time to time We may ask you to update your Information with Us on the Site, contact centre or through any other approved channels. This is to help keep you updated on services, any changes in the services and its enhancements. We will not be liable for any failure or default to notify you of any service, any change in service or its enhancement if you fail to update such Information in a timely manner.
3. USE OF INFORMATION COLLECTED
Any information, if collected will be used in connection with the relevant purpose as per the contract and as mentioned in clause 2. The provider of information availing any Services from Naawa shall be deemed to have consented to Naawa for the use of such information as under this policy. The information Naawa collects in connection with our online forums and communities is used to provide an interactive experience. The information may also be used in the aggregate to analyze site usage, as well as to offer you products, programs, or services. Naawa collects Personal Information to enable Naawa, amongst other things to provide the Site to you. Naawa takes all steps reasonably necessary to protect against the unauthorised access, use, alteration, disclosure or destruction of Personal Information.
4. NOTIFICATION OF CHANGES
Naawa reserves the right to modify this Policy relating to the services at any time, effective upon posting of an updated version of this Policy. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.
5. LINKS TO OTHER SITES
The Site or any activities made on the Site may contain features which link to other websites that may collect Information about you. In addition, such other websites may contain certain product and service offerings which are carried out independently by such third party websites. Naawa are neither responsible for the working of such third party websites nor does Naawa warrant or nor does Naawa make any assurances of the existence, adequacy or functioning of security practices of any such third party websites.
6. COOKIES
Naawa may use cookies or other technologies on the Site. Cookies are small files or records that Naawa may place on your web browser for collecting Information about your activities on the Site, preparing reports, assessing trends, and otherwise monitoring the way in which the Site is being used. This is intended to enhance convenience for you, and to assist us to run an efficient operation. By accepting these Terms, you confirm your consent to our use of cookies, and other such technologies, for these purposes.
Further, Our Site may use technologies such as cookies to provide visitors with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a Website, accepted by a Web browser and then placed on your hard drive as recognition for repeat visits to the Site. Every time you visit Our Site, Our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Site, and your browser and operating system. You do not need to enable cookies to visit Our Site; however, some parts of the Site and some services may be more difficult or impossible to use if cookies are disabled. To emphasize, cookies are not linked to any Personal Information while on this Site. It does not contain your name, address, telephone number, or email address.
7. DATA PROTECTION.
We care about the security of your information and use physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations
8. OPT OUT RIGHTS
In the event, you do not wish that your Information to be used for the purposes mentioned herein or you wish to withdraw consent for use of your Information please e-mail Naawa at [x]. In such events, Naawa may not be in a position to provide you any benefits or Services. Also, in case you choose to not share your name and/or mobile number, your registration from the Site will be terminated.
9. ANTI-SPAM POLICY
Since email is an integral part for the Service being rendered, your sharing of email / contact number with Naawa allows Naawa to share the offers and promotions relating to the Service or Site via email with you. If you later decide not to receive any offers and or promotions relating to the Service or the respective Site, you may unsubscribe by communicating to Naawa. Please note that opting not to receive email does not exempt you from receiving administrative emails.
10. FAIR USE
As required by law, you shall not, host, display, upload, modify, publish, transmit, update or share any information that:
i. belongs to another person and to which such user does not have any right to;
ii. is grossly harmful , harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially , ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever harm minors in any way infringes any patent, trademark, copyright or other proprietary rights violates any law for the time being in force deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature impersonates another person;
iii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
iv. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
11. Legal disclosure
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal data will likely be among the assets transferred.
12. FORCE MAJEURE
Notwithstanding anything contained in this Policy or terms of use or other terms and condition on the respective Site or elsewhere, Naawa shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
"Force Majeure Event" shall mean any event that is beyond the reasonable control of Naawa and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Naawa), power or electricity failure or unavailability of adequate power or electricity.
While We will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of your Personal Information.
13. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer to address any discrepancies and grievances you may have with respect to your Information with Naawa. We will redress your grievances expeditiously.
Name: Yogendra Patel
Contact Number: +91 99870 29765
Email ID: complaints@naawa.in
Refunds/Cancellation Policy
PLEASE READ THE FOLLOWING REFUND/CANCELLATION POLICY CAREFULLY
At Naawa Health, we are dedicated to the satisfaction and well-being of our clients. Recognizing that circumstances may lead you to reconsider your purchase, we offer a comprehensive refund policy for those looking to cancel their nutrition plan within a specified period.
Naawa will also make a refund in the event that you have paid twice for your health plan or the same is suspended or terminated by Naawa for reasons not attributable to You.
Eligibility for Refunds:
Clients are entitled to request a cancellation/refund within 15 days of purchasing any wellness plan from Naawa Health.
To initiate a refund, clients must email our support team at refunds@naawa.in with specific details as mentioned below regarding their purchase.
Information Required for Refund Request:
When requesting a refund, please include the following details in your email to ensure swift processing:
· Name
· Plan Name (Weight Management/Diabetes Management/Hypertension Management)
· Plan Duration
· Plan Start Date
· Bank Account Number
· IFSC Code
· Bank and Branch Name
This information is crucial for processing your refund to the bank account you specify.
Refund Calculation:
A full refund will be issued minus an initial consultation charge, which amounts to 30% of the total plan cost. This deduction is to cover the initial plan creation efforts and other preparatory work by our team.
Refund Calculation Example:
For a 6-month nutrition plan purchased at Rs. 9,000, the refund calculation if cancelled within the 15-day period would be as follows:
Total cost of the plan : Rs. 9,000 - Initial consultation charge (30%): Rs. 2,700 = Total refund amount : Rs. 6,300
Refund Processing:
Refunds will be credited to the original payment method or the bank account details provided in your refund request email within 15 days from the date we receive all required bank account details.
Important: The 15-day refund processing timeline begins only upon receipt of your complete bank account details, not from the initial refund request email. However, your refund request will still be considered valid if the initial email is sent within 15 days of the plan purchase, even if the bank account details are provided later.
You are not eligible for refund after 15 days of making the payment for your plan.
Naawa Health reserves the right to amend this refund policy at any time without prior notice
